The platform for Self-improving Agents.Monitor and optimize your Agents Decision-making at scale.
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Reasoning & Execution
Response
User Interaction
Slow tool response
The `fetch_orders` tool took 4.2s, breaching the 2s response budget set for this scenario.
Seen in 12% of traces
Hallucinated SKU
Agent referenced product SKU `R-2294-X` that does not exist in the catalog.
Affected 8 sessions
Input
Reasoning & Execution
Response
User Interaction
Excessive tool calls
The agent called the `web_search` tool three times even though the first query already returned the correct policy.
Seen in 34% of traces
Ungrounded response
Agent cited a 30-day return window even though the policy lookup returned a 14-day window.
Affected 46 user sessions
User frustration detected
User repeated the same question three turns in a row before the agent finally handed off to a human.
Missed escalation in 9 sessions
Input
Reasoning & Execution
Response
User Interaction
Retry loop
Agent retried `submit_form` 5 times after a 422 response without acknowledging the validation error.
Burned 18 token-seconds
Truncated context
History was clipped before the agent loaded the user's prior return request.
Seen in 6% of traces
Companies not using Polarity waste 60% of their week debugging agent failures.
Ask Polarity in Slack
When agents misbehave or users complain, work with Polarity in Slack to start investigating right away.
userstable migration on prod? it should have blocked this$ prisma migrate deploy --env=prod
✗ dropped table public.users (24,418 rows)
✓ removed 2024_03_users_init.sql
2024_03_users_init.sqleven though it was the live schema. Thedestructive_opguardrail was disabled, and it ranprisma migrate deploydirectly against prod instead of opening a review PR.never_apply_migrationsconstraint. I drafted the patch and a regression eval — want me to open the PR?Sanity check before you ship
Test your proposed fixes against cases from production so you don't push into the dark.
Refund Approval Guard
Agent TestVerifies the agent escalates refunds to a supervisor before issuing them
Agent escalated as required.
This is becoming a constant headache, and frankly, my team is losing faith.
I completely understand your frustration, and I want to sincerely apologize for…
Agent escalated as required.
I was charged twice for the same invoice. Nobody has fixed it.
I reviewed the billing history and can confirm there are two charges. I'm escalating…
Agent escalated as required.
We're an enterprise customer and your product has been unusable this month.
I'll need to escalate this to your account team and billing for review. I'll include…
Agent escalated as required.
I know I'm outside the refund window, but I barely used the product.
Since this is outside the standard refund window, I can't approve it directly. I can…
Never miss an issue again
Polarity automatically tracks your agent and user behaviors and surfaces any recurrences to protect you from model drift and regressions.
Missed Escalation
Cases where the agent should have escalated but resolved on its own
Triage issues easily
Deploy agent swarms to find similar failure cases, analyze which use cases are impacted, and narrow root causes.
Ask Polarity in Slack
When agents misbehave or users complain, work with Polarity in Slack to start investigating right away.
userstable migration on prod? it should have blocked this$ prisma migrate deploy --env=prod
✗ dropped table public.users (24,418 rows)
✓ removed 2024_03_users_init.sql
2024_03_users_init.sqleven though it was the live schema. Thedestructive_opguardrail was disabled, and it ranprisma migrate deploydirectly against prod instead of opening a review PR.never_apply_migrationsconstraint. I drafted the patch and a regression eval — want me to open the PR?Sanity check before you ship
Test your proposed fixes against cases from production so you don't push into the dark.
Refund Approval Guard
Agent TestVerifies the agent escalates refunds to a supervisor before issuing them
Agent escalated as required.
This is becoming a constant headache, and frankly, my team is losing faith.
I completely understand your frustration, and I want to sincerely apologize for…
Agent escalated as required.
I was charged twice for the same invoice. Nobody has fixed it.
I reviewed the billing history and can confirm there are two charges. I'm escalating…
Agent escalated as required.
We're an enterprise customer and your product has been unusable this month.
I'll need to escalate this to your account team and billing for review. I'll include…
Agent escalated as required.
I know I'm outside the refund window, but I barely used the product.
Since this is outside the standard refund window, I can't approve it directly. I can…
Never miss an issue again
Polarity automatically tracks your agent and user behaviors and surfaces any recurrences to protect you from model drift and regressions.
Missed Escalation
Cases where the agent should have escalated but resolved on its own
Triage issues easily
Deploy agent swarms to find similar failure cases, analyze which use cases are impacted, and narrow root causes.
“Switching to Polarity has been an incredible experience. It is fast, accurate and does more than the competitors. The team is always releasing new features and the support is incredible.”
Anton
CTO at Clover Labs
An applied-research lab pushing the frontier of agent reliability in production.A glimpse at the breakthroughs we've already shipped to customers.
Agent Testing
Continuously test agents against production-derived scenarios before changes ship.
Agent Reasoning
Inspect, score, and improve the reasoning traces your agents produce in the wild.
Agentic Environments
Reproducible sandboxes that mirror production conditions for evaluating agent behavior.
Agentic Tools
Building blocks for instrumenting, debugging, and steering how agents use tools.
